If you are unsure of spa etiquette, the anticipation of what happens during your visit to a spa may cause you some stress!
We want your visit to be relaxing & rejuvenating,
so we hope the following information will demystify the experience.

Assistance With Making An Appointment:
If you are unsure about booking a service, one of our treatment providers will be happy to consult with you over the phone or in person for no charge.

Reservations:
We have reserved time specially for you. We may request creditcard information upon reserving an appointment.

Cancellation Policy:
We understand that plans may change. In order to properly serve our clients, we require 24 hour cancellation notice. With less than 24 hour notice, 50% of the service price will be charged.

Check-In:
Please arrive 15 minutes before of an appointment to ensure a relaxing experience, and to fill out any necessary personal information. We regret that late arrivals will not receive an extension of scheduled treatments.

Communicating:
Your treatment, your time and your body are respected and we want you to thoroughly enjoy your experience. Our treatment providers will speak to you about the room temperature, pressure in massage, music level, product and sequence of service they are providing. Please be sure to communicate your preferences to your treatment provider.

Modesty:
With a massage we recommend that you undress to your level of comfort. Our providers are trained in the “art of draping”. They will leave the treatment room while you get under the sheet and blanket on the massage table,as well as keep you covered at all times except for the area of the body they are massaging. They will leave the treatment room before you get up from the table to ensure privacy while you dress.

Children:
Due to our intimate environment, children are welcome only if they have an appointment for services.
Payment:
We accept cash, wayspa, debit, Visa, MasterCard, and Allure Body Bar gift cards for products or services.

Gratuities:
Gratuities are not included in our prices. In appreciation of our outstanding service, gratuities are given at your discretion. Gratuities are greatly appreciated and envelopes are available at our front desk.

Kind Consideration:
In consideration of other guests and the spa, we ask that all cellular phones and pagers be turned off before entering the spa. Our front desk will be happy to take any messages for you during your treatment.

Socializing:
Although we try to disguise outside sounds with music and sound-absorbant walls, loud voices do filter through. We ask that you be mindful of other guests and try to keep conversations at a low volume.

Jewellery:
Most treatments flow more easily without the interference of jewellery. We recommend removing neck and wrist ornaments if possible. We prefer that you wear your rings and urge you to be mindful of not leaving valuables behind.

Sun and Spa:
Please be conscious that some treatments may expose brand new skin to the elements. An all over application of quality, high SPF product is recommended, especially for the first few days after the treatment. Our facial treatments are finished with a moisturizer and a sun protection factor of 15 or more.

Shaving:
If you need to shave (particularly men with beards who are receiving a facial), do it at least two hours before your appointment. If you have booked facial, we highly recommend shaving the day before becasue we can assure you that friction into the tiniest razor wound is not a very relaxing experience.